Delivery Terms

We now deliver to several countries across Europe, including Ukraine, Poland, Germany, Italy, the Czech Republic, Hungary, Slovakia, Lithuania, Latvia, Estonia, Spain, the United Kingdom, Romania, France, Austria, and the Netherlands. If your country isn’t listed, please reach out to us at [email protected] and we’ll let you know your shipping options.

• While we strive for timely delivery, please note that delivery times are estimates and not guaranteed.
• If your order is significantly delayed or if you encounter any issues with the delivery, please contact our customer support team at [email protected]. We will work diligently to resolve the issue.

• We strive to process and ship orders as quickly as possible.
• Orders are typically processed within 2 business days. Please note that processing times may vary during peak seasons or promotional periods.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

You can track the status of your order by using the tracking number provided in your shipping confirmation email or by logging into your account on our website.

We offer several primary shipping methods depending on the destination country, including InPost. All shipping costs are calculated at checkout based on the destination, weight, and dimensions of the order, in accordance with the rates of postal and courier operators. Please note that any additional customs duties or taxes that may apply shall be borne by the recipient. All orders are shipped from Poland. Free shipping for orders within Poland exceeding 129 PLN. Free shipping for orders to other European countries exceeding 50 EUR.

It is your responsibility to provide accurate and complete shipping information. We will not be responsible for delays or additional costs incurred due to incorrect or incomplete addresses.

In the event of a lost or damaged shipment, please contact our customer support team immediately. We will initiate an investigation and work with the shipping carrier to resolve the issue.

Certain remote or restricted areas may have limited shipping options or additional charges. We will notify you if your location is affected and discuss available alternatives.

Coffee ground individually for a specific order is not eligible for return or exchange, as it is prepared separately for each customer order. To avoid choosing the wrong grind, we recommend ordering whole bean coffee and consulting our managers for advice. We are always happy to help our customers. If you are not satisfied with the quality of the purchased product, we are ready to review your case individually and find the best possible solution.